Thank you for using our products and services! For us, your privacy is essential. We respect your concerns and appreciate your trust.
For the purposes of data protection laws, Smash Mountain, is the “data controller” of your personal information The app is free to play, and in order to maintain the high quality and great user experience we process information from and about you in particular to improve the entire experience in the apps and to support our internal operations.
The information we collect about you falls into two categories: information you provide directly to us, and information we collect automatically.
1. Information about You That You Share with Us Directly
a. Account and Profile Information
Some apps or parts of our Services use a registration or account set-up process where you will be asked to give us certain information, including:
We may also let you create a player profile, separate from your social networking site profile that other players can see. Your player profile will include the following information you provide us:
If you create a player profile, we will automatically collect certain information, including:
Certain apps allow certain information in your player profile to be publicly accessible, including:
b. Information about your contacts
Certain of our Services give you the ability to import your address book contacts, including names, e-mail addresses, and social media handles, if available, or manually enter them so that you can find your contacts on Smash Mountain. You are responsible for obtaining your contacts’ permission when you choose to provide their contact information to us. We use and may store any or all of this contact information to enable you and your contacts to connect through all of our Services. If you want to remove the contacts stored in our apps or Services, follow the instructions provided in the particular app or Service to request that we remove them from our systems for that app or Service. If you have provided us your contacts in multiple apps or Services and want to remove those contacts from all apps and Services, you will need to take this step in each app or Service.
c. Customer Support
When you contact our Customer Support team, we will collect and store the contact information you give them (generally, your name and email address), information about your game play or activity on our Services and your social network ID number. We will also store the communications you have with the Customer Service team and any information in those communications in order to provide support.
a. Information From Social Networks
If you play our app using a social network (such as Facebook),we automatically receive certain information about you from the social network depending upon your privacy settings on that social network. Smash Mountain will automatically collect and store some or all of the following information provided by the social network:
If you are unclear about what information a social network is sharing with us, please go to the social networks where you play our apps to find out more about their privacy settings.
b. Information from your mobile device
If you play our app or access our other Services on your mobile device, in addition to your device identifiers, we may also automatically collect:
Sometimes, we (or our service providers) may use the information we collect — for instance, usernames, IP addresses and unique mobile device identifiers or other IDs (like social network ID) — to locate or try to locate the same unique users across multiple browsers or devices (such as smartphones and tablets), or work with providers that do this, in order to better tailor content and features and provide you with a seamless experience across devices. If you wish to opt out of cross device tracking for purposes of interest-based advertising, you may do so through your Android or Apple device-based settings.
The data collected by our app are used to:
The collected data can also be used for the following purposes:
We, or our service providers, primarily use the information we collect and store to improve the experience for our users, but we will also use that information for other purposes, including:
If you provide your email address to Smash Mountain, we will use it to respond to your customer support inquiries, inform you about in-app activity, including comments from friends and in-app status updates and upgrades. Some messages, such as invitations to friends to play an app, may include your name and profile photo. We may also send promotional e-mail messages and promotional SMS messages (e.g. text messages) (“Promotional Communications”) directly or in partnership with other parties, in accordance with your marketing preferences. Each Promotional Communication will offer you choices about receiving further messages.
We may aggregate and/or anonymize any information collected through the Services so that such information can no longer be linked to you or your device (“Aggregate/Anonymous Information”). We may use Aggregate/Anonymous Information for any purpose, including without limitation for research and marketing purposes, and may also disclose or publish such data for industry analysis, demographic profiling, marketing, analytics, and advertising, and other business purposes.
Smash Mountain may also disclose/transfer your personal data to third parties in the following specific circumstances:
We will consider all requests and provide our response within the time period stated by applicable law. Please note, however, that certain information may be exempt from such requests in some circumstances, which may include if we need to keep processing your information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request.
If you no longer want our app to use your information, contact us at https://smashmountain.com/en/contato/. Place “Delete My Account” in the subject line and include your first name, last name, e-mail address and your social network ID for the social network from which you access our Services (if applicable) in the body of the e-mail (for example, your Facebook user ID). We will respond to your request within the time period stated by applicable law. If you make such a request, you may no longer be able to play such app or use our Services.
If applicable, you may also make a complaint to the data protection supervisory authority in the country where you are based. Alternatively you may seek a remedy through local courts if you believe your rights have been breached.
Our websites and apps are not for children under the age of 13 and we do not knowingly collect any personal information from children under 13. If we learn that we have inadvertently gathered personal information from a child under 13, we will take reasonable measures to promptly remove that information from our records. We also comply with other age restrictions and requirements in accordance with applicable local laws.
The company retains your personal data for the only period necessary for the purposes described above. The company keeps data related to your account until you delete it. In addition to this period, the data can be anonymized and maintained for statistical purposes only and will not give rise to any exploitation of any kind.
We have implemented all necessary security measures to prevent, as far as possible, any alteration or loss of your data or unauthorized access to them.
If we become aware of illegal access to personal data relating to you and correspond to processing for which we are responsible, we undertake to notify you of the incident as soon as possible, if this meets a legal requirement.